Support System User Guide

Overview

The Support System allows you to communicate directly with the maintenance team administrators. This guide will help you effectively use the support messaging system.

Important Note: All messages are automatically logged and associated with your account details for tracking purposes.

Sending Support Messages

Composing Messages:
- Type your message directly into the text area provided
- Be clear and specific about your inquiry or issue
- Include relevant details such as dates, times, or specific maintenance tasks
Message Guidelines:
- Keep messages professional and concise
- One topic per message for better tracking
- Avoid sending duplicate messages

Tip: Your account details are automatically included with your message, so you don't need to add your name or site information.

Message Recipients

Messages are automatically sent to both:

Main Administrative Team
Marketing Team (for system feedback)

Note: Response times may vary depending on the nature of your inquiry.

After Sending a Message

You'll receive an on-screen confirmation when your message is sent successfully
The system will notify you if there are any sending errors
Keep your confirmation page open until you see the success message

Tip: If you don't receive a confirmation, try refreshing the page and sending your message again.

Best Practices

Message Content:
- Include specific examples when reporting issues
- Mention any troubleshooting steps you've already tried
- Reference related maintenance tasks if applicable
Follow-up:
- Allow 24-48 hours for a response before sending a follow-up
- Reference your original message in any follow-up communications

Technical Support

If you experience technical difficulties with the messaging system:

Clear your browser cache and try again
Ensure you have a stable internet connection
Try using a different web browser

Note: If you continue to experience issues, please contact your system administrator directly.