Support Contact Guide

Getting Started

The Support Contact system allows you to communicate directly with our maintenance and marketing teams. This guide will help you submit effective support requests and get the assistance you need.

Important Note: Your site details and user information are automatically included with your message - no need to add these manually.

Writing Your Message

Message Content:
- Be clear and specific about your issue or request
- Include relevant details such as dates, times, or specific features involved
- Mention any troubleshooting steps you've already tried

Tip: The more detailed your message, the faster we can assist you with your request.

Message Guidelines

Do Include:
- Specific error messages you've encountered
- Steps to reproduce any issues
- The impact of the issue on your work
- Your preferred contact method if different from your registered details
Response Time:
- Messages are typically responded to within one business day
- Urgent issues are prioritized based on their impact

After Submission

You'll receive an on-screen confirmation when your message is sent successfully
Our team will review your message and respond via email
You can submit additional messages if needed for follow-up questions

Note: Keep an eye on your registered email address for our response. Add maintenance@maintenancelog.co.uk to your safe senders list to ensure you receive our replies.

Additional Support Options

Email Support: For urgent matters, you can email directly to admin@maintenancelog.co.uk
Documentation: Check the maintenance dashboard for guides and FAQs

Tip: Most issues can be resolved faster through this support contact form as it automatically includes your account details.